Shipping policy

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from West Palm Beach, Florida.

Express/Priority orders
    1-2 Business days processing and
    • 1-2  Business days shipping, overall time 2-4 business days (US and Canada)
    • 4-7  Business days shipping, overall time 5-9 business days (Europe)
    • 4-7  Business days shipping, overall time 5-9 business days (Australia & International)

    Standard International/Expedited orders
      3-7 Business days processing and
      • 2-3 Business days shipping, overall time 5-10 business days (US)
      • 2-7 Business days shipping, overall time 5-12 business days (Canada)
      • 5-8 Business days shipping, overall time 8-13 business days (Europe)
      • 5-8 Business days shipping, overall time 8-13 business days (Australia & International)

       Weekends and holidays not included

      SHIPPING ADDRESSES

      Please make sure your shipping address is complete and correct.

      We may not be able to accommodate address changes after your order has been placed.

      Please make sure, apartment numbers are provided and correct.

      SHIPPING RATES

      • Rates are calculated at checkout
      • Free shipping on orders above $75USD

      CUSTOM CHARGES

      All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

      Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

      Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

      PRE-ORDER ITEMS

      Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.

      Processing time will start on that date provided and will be 1-2 business days for express orders and 3-7 business days for standard orders.
       
      If your order has a pre-order item all the items will ship together.
      If you wish to split up the order, there will be an additional shipping cost

      ITEM NOT DELIVERED?

      If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

      If after contacting the shipping company you still need assistance regarding locating your order feel free to contact us at customerservice@kayammah.com and one of our representatives will be happy to assist you.

      USPS: please call USPS 1-800-ASK-USPS® (1-800-275-8777) with your tracking number and they’ll be able to help you 

      Lost or Stolen Packages

      Kayammah is not liable for packages lost or stolen after the carrier marks them as delivered.

      If your package is marked “Delivered” but you have not received it:

      • Check with household members, neighbors, or building management.
      • Contact the shipping carrier directly to file a claim.
      • Consider filing a report with your local authorities if theft is suspected.