Refund policy
RETURN INSTRUCTIONS
To start a return, visit the return portal HERE.
Our policy lasts 14 days after delivery date, If 14 days have gone by since your purchase, unfortunately we can’t approve a return request.
Items must also be received back at the return address within 14 days of delivery date to receive a store credit.
Pack your item(s) securely and return in original condition (including return post card, packaging, and accessories).
All items must be unworn, unaltered and unwashed.
All clearance items are FINAL SALE!
REFUNDS
We want you to be delighted with your purchase, but we do not offer refunds. However, eligible items may be returned for an exchange or store credit only. To be eligible, returns must be made within 7 days from the date of receipt, and we will not accept returns after this period.
EXCHANGES & STORE CREDIT
We unfortunately do not offer exchanges
We can't ensure the items you want will be available by the time your returned items are received.
We will issue you a store credit, once we've received your return
If it has been 3 business days and you haven't received your store credit, please contact us with your order number, return request ID and return tracking number.
SIZING ISSUES
To ensure the right fit, we strongly advise checking our size chart before placing an order. If you are uncertain about your size, please use a measuring tape in inches to measure your bust/chest, waist, and hips and compare your measurements with our size chart.
SHIPPING
Please note, you will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.
GIFT-CARDS AND CLEARANCE ITEMS
We do not accept returns on gift-cards and clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.
DAMAGED, DEFECTIVE AND INCORRECT ITEMS
If you receive a defective, damaged or the incorrect item please contact us within 2 days of receiving your package
CANCELLATION
We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.
EDITING AN ORDER
Please make sure your shipping address is complete and correct before you check out, we may not be able to edit the order before it ships out.
We may not be able to make changes to your order after it is confirmed. Please make sure to add the correct items in the correct sizes plus any coupon codes you may have before placing your order
PRICE ADJUSTMENTS
Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.