If there is anything that brings a well-established business down is poor customer service. In today’s competitive business landscape, providing excellent customer service is crucial for companies looking to differentiate themselves from their competitors.
I am speaking as somebody who’s experienced poor customer service not once but countless times. I remember purchasing a laptop from an electronic shop in my city. The computer worked fine for the first few weeks but suddenly stopped working. Since it had a one-year warranty, I called the store’s customer service line to see if they could have it checked. I tried several times, and the calls went unanswered. Finally, when one of the representatives got on the line, she seemed not to know how to help and ended up putting me on hold.
After several frustrating attempts to get help, I physically took the laptop to the shop. Unfortunately, the staff were still dismissive and unhelpful. Feeling awful is an understatement. I was frustrated, angry, and helpless. This was my work laptop, and I had spent a significant amount on this purchase, and now I was being treated like I didn’t matter.
From such experiences, we decided when we founded Kayammah that our customers’ experience would always come first. And I will tell you how we are delivering on that promise.We Practice Empathy and Understanding
During onboarding, our staff are trained to listen to our customers with empathy and understanding. We take the time to understand our customer’s needs and issues and offer solutions that best address these specific needs. An approach that has helped us build trust and loyalty with customers.Quick Response Time
Kayammah has several online presences, including Etsy, Shopify, Instagram, Facebook etc. Despite setting the base on various social platforms and online stores, we are always on the lookout and ready to respond to our customers’ needs. Our team is dedicated to responding to inquiries promptly, often within the same day.Proactive Communication
Kayammah’s sales team is proactive in its communication with customers. We engage with our customers on all our social platforms, provide regular updates on new outfits or those on sale, and we follow up with customers to ensure their needs have been met.We Focus on Customer Experience
At Kayammah, customer experience is our priority. We are always looking for ways to improve the customer experience, whether through improving our sales processes, gathering customer feedback or handling queries. We have built a brand through this and hope to build long-lasting customer relationships.
Faith Vishan is one of our many loyal customers, and she said, “You have one of the best shopping experiences, You’re blessed, and I love everything about you.”
Hers is just one of the many positive reviews we've received in regards to the kind of customer service we offer our customers.
It’s no doubt we offer top-of-the-world customer service. Aside from making you look stylish and elegant with our unique handcrafted outfits, we’re committed to ensuring you get the best shopping experience at our physical and online stores.
Give us a try, and you’ll keep coming back for more.
Visit our online store at kayammah.com.