Our policy lasts 14 days after delivery date, If 14 days have gone by since your purchase, unfortunately we can’t approve a return request.
Items must also be received back at the return address within 21 days of delivery date to receive a store credit.
If an item is received after the 21 days has passed, you'll be charged a 50% restocking fee.
Pack your item(s) securely and return in original condition.
All items must be unworn, unaltered and unwashed.
REFUNDS
We unfortunately do not offer refunds.
Orders can only be returned for a store credit.
EXCHANGES & STORE CREDIT
We unfortunately do not offer exchanges
We can't ensure the items you want will be available by the time your returned items are received.
We will issue you a store credit via E-Gift Card, once we've received your return
If it has been 7 business days and you haven't received your store credit, please contact us with your order number, return request ID and return tracking number.
SHIPPING
We will cover your first return, a shipping label will be sent to your email. Please note, you will be responsible for paying for your own shipping costs for returning your item on any other future orders.
Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.
GIFT-CARDS AND CLEARANCE ITEMS
We do not accept returns on gift-cards and clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.
DAMAGED, DEFECTIVE AND INCORRECT ITEMS
If you receive a defective, damaged or the incorrect item please contact us within 2 days of receiving your package
CANCELLATION
We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.
EDITING AN ORDER
Please make sure your shipping address is complete and correct before you check out, we may not be able to edit the order before it ships out.
We may not be able to make changes to your order after it is confirmed. Please make sure to add the correct items in the correct sizes plus any coupon codes you may have before placing your order
PRICE ADJUSTMENTS
Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price ava
TENTATIVE PROCESSING AND SHIPPING TIMES
We ship worldwide from West Palm Beach, Florida.
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1-2 Business days shipping, overall time 2-4 business days (US and Canada)
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4-7 Business days shipping, overall time 5-9 business days (Europe)
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4-7 Business days shipping, overall time 5-9 business days (Australia & International)
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2-3 Business days shipping, overall time 5-10 business days (US)
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2-7 Business days shipping, overall time 5-12 business days (Canada)
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5-8 Business days shipping, overall time 8-13 business days (Europe)
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5-8 Business days shipping, overall time 8-13 business days (Australia & International)
Weekends and holidays not included
SHIPPING ADDRESSES
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.
SHIPPING RATES
- Rates are calculated at checkout
- Free shipping on orders above $350USD ( U.S, Canada ) and $550 ( Europe and Australia )
- Signature available
CUSTOM CHARGES
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.
Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.
PRE-ORDER ITEMS
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.
If after contacting the shipping company you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.
CANADA POST: please call Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you
DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you
USPS: please call USPS 1-800-ASK-USPS® (1-800-275-8777) with your tracking number and they’ll be able to help you